Shipping Policy

Last updated: July 23, 2026

This Shipping Policy explains order processing, delivery estimates, tracking, address changes, customs, and what to do when a shipment is delayed, damaged, or missing.

1. Where we ship

We ship to destinations made available at checkout. Availability may depend on the product, destination, carrier coverage, and current Shopify Market settings. If checkout does not accept an address, we cannot currently ship that order to the destination.

2. Shipping options and charges

For eligible United States orders, the store currently offers:

• Free Standard Shipping 🚚: $0
• Insured and Trackable Shipping ✈️: $2.50
• Express Shipping 🚀: $5

The exact options and charges displayed at checkout control and may change based on destination, products, promotions, or carrier availability.

3. Processing and delivery estimates

After payment is authorized, the order is prepared for dispatch. The current estimated total delivery window for standard orders is generally 8–16 business days. Business days exclude weekends and public holidays. Express or other services may have a different estimate shown at checkout.

Delivery windows are estimates rather than guaranteed arrival dates. High-volume periods, product availability, carrier disruption, customs inspection, severe weather, public holidays, address problems, or other events outside reasonable control may cause delays.

4. Order confirmation and tracking

You should receive an order confirmation after checkout. When tracking becomes available, we will send it to the email address or telephone number supplied with the order. Tracking systems can take approximately 2–5 business days after dispatch to display the first scan or movement.

It is normal for tracking to pause between carrier facilities or while a shipment is transferred to a local delivery partner. A lack of a new scan does not necessarily mean the parcel is lost.

5. Address accuracy and changes

Please review the recipient name, apartment or unit number, street, city, state, postal code, country, telephone number, and email address before submitting the order. Contact us immediately if something is incorrect. We will try to help, but we cannot guarantee a change after fulfillment has begun or a label has been created.

If a parcel is returned because the address supplied was incomplete or incorrect, we may ask you to pay reasonable reshipping charges, unless the error was ours. We are not responsible for delivery failure caused solely by incorrect information supplied by the customer, except where applicable law provides otherwise.

6. Split shipments

An order may arrive in more than one parcel when items are stored in different facilities, require different handling, or are released at different times. Separate tracking numbers may be provided. You will not be charged additional shipping solely because we split an order after purchase.

7. Customs, duties, and import taxes

International shipments may be subject to customs review, import duty, tax, brokerage, or other government charges. Unless checkout states that these amounts are included, the recipient is responsible for charges imposed by the destination country. We cannot control customs processing times or undervalue shipments.

8. Delayed shipments

If an order has not arrived by the end of the estimated window, first check the tracking page, delivery address, household members, secure delivery locations, and any carrier notice. Then contact us through the Contact page with your order number. We will review the available scans and, where appropriate, open an investigation with the carrier.

9. Marked delivered but not received

If tracking shows “delivered” but the parcel cannot be found, check entrances, mailrooms, reception desks, neighbors, household members, and any safe-place image or carrier notice. Allow one additional business day because some carriers record delivery shortly before the final handoff. If it is still missing, contact us promptly so we can investigate. Resolution depends on the carrier findings and applicable consumer law.

10. Lost shipments

A shipment is treated as lost only after the carrier confirms loss or the investigation and reasonable delivery period have concluded. If the shipment is confirmed lost before delivery, we will provide an appropriate remedy, such as replacement or refund, subject to product availability and applicable law.

11. Damaged parcels or products

Inspect the order promptly after delivery. If the parcel or product arrives damaged, keep the item, packaging, shipping label, and all included materials. Contact us as soon as possible with the order number and clear photographs or video showing the damage. We will assess the issue and provide a repair, replacement, refund, or other remedy as appropriate. Do not discard the item until we confirm next steps.

12. Refused and unclaimed deliveries

If a shipment is refused or remains unclaimed and is returned to us, any refund may be reduced by non-refundable carrier or return costs where permitted by law. This does not apply when refusal results from our error, transit damage, or a valid statutory right.

13. Order cancellation

Cancellation requests must be submitted as soon as possible. We cannot guarantee cancellation after fulfillment begins. If the order has shipped, follow the Returns & Refunds Policy after delivery.

14. Contact

For shipping help, use the Contact page on vimoraco.com and include your full name, order number, delivery address, and a short description of the issue.

Identity of Seller
Shenzhen RuiLun E-commerce Co., Ltd.
No. 158, Busha Road, Baoling Community, Nanwan Subdistrict, Longgang District, Shenzhen Concept Investment & Innovation (Shenzhen) Co., Ltd. Building C (Factory) Room 202

Payments Collected by
EAZY ECOMMERCE LIMITED
UNIT 2A, 17/F GLENEALY TOWER NO.1 GLENEALY CENTRAL HONG KONG

Danish Office
Slyngborggade 14, 2th, 8900 Randers C, Midtjylland, Denmark