Shipping Policy

Last updated: July 23, 2026

Thank you for visiting Vimora. This Shipping Policy explains where we ship, how quickly orders are processed, the delivery options available, and what to do if a shipment is delayed, damaged, or cannot be located.

Shipping Destinations

Vimora currently ships to customers within the United States. If your address is accepted during checkout and shipping options are displayed, delivery is available to that destination. We may add or remove destinations as our delivery network changes.

Order Cut-Off Time

Our daily order cut-off time is 1:00 p.m. Orders placed after the cut-off time will normally begin processing on the following business day. Business days are Monday through Friday and exclude public holidays.

Order Processing

Orders are generally processed within 2–5 business days. During this period, payment is verified, the order is checked, and the parcel is prepared for shipment. Processing may take longer during sales, holidays, unusually busy periods, or when additional address or payment verification is required.

Processing time is separate from delivery time. You will receive a shipment confirmation email when your order has been dispatched.

Delivery Times

• Standard Shipping: approximately 8–16 business days after dispatch.
• Express Shipping: approximately 5–8 business days after dispatch.

Delivery estimates are provided in good faith but are not guaranteed arrival dates. Carrier delays, customs inspections, severe weather, public holidays, incorrect addresses, local delivery disruptions, and other events outside our reasonable control may affect delivery.

Shipping Costs

For eligible United States orders, the following options may be available:

• Free Standard Shipping: $0
• Insured and Trackable Shipping: $2.50
• Express Shipping: $5

The shipping method and exact charge shown before payment are the ones that apply to your order.

Shipment Confirmation and Tracking

Once your order has shipped, you will receive a shipment confirmation containing the available tracking information. Tracking may take 2–5 business days to display its first scan or movement, particularly when a parcel is being transferred between delivery partners.

It is normal for tracking to remain unchanged for several days while a parcel travels between carrier facilities. This does not necessarily mean the parcel has stopped moving or has been lost.

Order Changes and Cancellations

Please review your order and delivery address carefully before completing payment. If you need to request a change or cancellation, contact us as quickly as possible. We will try to help, but an order cannot normally be changed or canceled after processing has begun or the parcel has been dispatched.

If an order has already shipped, you may request a return after delivery in accordance with our Returns & Refunds Policy.

Incorrect or Incomplete Addresses

The customer is responsible for providing a complete and accurate recipient name, street address, apartment or unit number, city, state, ZIP code, telephone number, and email address.

If an order is returned because the address supplied was incorrect or incomplete, reasonable reshipping charges may apply. This does not apply when the delivery problem was caused by an error on our part.

Multiple Packages

Items from the same order may be shipped separately because they are stored at different fulfillment facilities or require different handling. If this happens, you may receive more than one shipment confirmation or tracking number. You will not be charged additional shipping simply because we divide an order into multiple parcels.

Tracking Shows Delivered but the Parcel Is Missing

If tracking shows that a parcel has been delivered but you cannot locate it, please:

• check entrances, porches, mailrooms, reception desks, garages, and other safe delivery locations;
• ask household members, neighbors, or building staff whether they accepted the parcel;
• review any delivery photograph or carrier notice; and
• allow one additional business day, as some carriers record delivery shortly before the final handoff.

If the parcel is still missing, contact the carrier and then contact us with your order number. We will review the tracking information and help open an investigation where appropriate.

Delayed or Missing Shipments

If your order has not arrived by the end of the estimated delivery period, contact us with your order number and delivery address. We will review the available tracking information and, when appropriate, request an investigation from the carrier.

A parcel will be treated as lost when the carrier confirms the loss or when the carrier investigation and a reasonable delivery period have concluded. If an order is confirmed lost before delivery, we will offer an appropriate solution, such as a replacement or refund, subject to product availability and applicable law.

Damaged Shipments

Please inspect your order promptly after delivery. If the parcel or product arrives damaged, keep the product, packaging, shipping label, and all included materials. Contact us as soon as possible and provide your order number together with clear photographs or video showing the damage.

After reviewing the issue, we will provide an appropriate solution, which may include replacement parts, a replacement product, repair, refund, or another remedy. Do not discard or return the product until we have provided instructions.

Customs, Duties, and Taxes

Orders crossing an international border may be reviewed by customs and may be subject to import duties, taxes, brokerage charges, or other government fees. Unless these charges are expressly included at checkout, they are the responsibility of the recipient. We cannot control customs processing times or declare an inaccurate value for a shipment.

Refused or Unclaimed Deliveries

If a parcel is refused, remains unclaimed, or is returned because delivery could not be completed, any refund may be reduced by non-refundable delivery or return costs where permitted by law. This does not apply when the refusal results from our error, transit damage, or a legal right to reject the goods.

Contact Us

For questions about shipping or tracking, contact us through the Contact page on vimoraco.com or email support@vimoraco.com. Please include your full name, order number, delivery address, and a short description of the issue.