Return and Refund Policy

You may request a return within 30 days of receiving your order. This extended return policy does not affect your statutory rights, including the 14-day European right of withdrawal.

Requesting a Return

Email support@vimoraco.com within the return period and include your order number and the items you want to return. We will send you the return address and instructions. Do not return a package to our business address without first receiving our return instructions.

Conditions

To the extent reasonably possible, the item must be returned unused, complete, and in its original packaging. You may inspect a product as you would in a store. You may be responsible for any loss in value caused by use beyond what is necessary to inspect the product.

Return Shipping Costs

For returns due to a change of mind or an incorrect choice, the customer is responsible for the direct return shipping costs. If an item is incorrect, damaged, or defective, we will cover reasonable return shipping costs and provide an appropriate solution at no cost.

Damaged, Incorrect, or Defective Items

Inspect your order upon arrival and contact us as soon as possible if anything is missing, damaged, incorrect, or defective. Include clear photos when possible so we can assist you more quickly.

Refunds

After we receive and inspect the return, we will refund the amount due to the original payment method. When the statutory right of withdrawal applies, we will issue the refund no later than 14 days after you notify us; we may wait until we receive the goods or you provide proof that they were returned. Your bank may need several additional business days to process the refund.

Exceptions

The right of withdrawal may be legally excluded for certain items, including custom-made or personalized products and sealed hygiene products when the seal has been broken after delivery. Contact us before returning an item if you are unsure.

Exchanges

If you want a different version, the fastest option is usually to return the original item and place a new order. If we made an error or the item is defective, we will work with you to provide an appropriate solution at no cost.

Contact

Email: support@vimoraco.com