Returns & Refunds Policy

Last updated: July 23, 2026

We want return and refund requests to be clear and consistent. This policy explains the 30-day return window, eligibility standards, damaged or incorrect orders, return shipping, cancellations, and refund timing. It does not limit rights that cannot be excluded under applicable consumer law.

1. Return window

You may request a return within 30 days after receiving the product. Contact us through the Contact page before sending anything back. Unauthorized returns, or returns sent to an address shown on a parcel label without instructions from us, may be delayed or rejected because return facilities can differ from the original shipping location.

2. Change-of-mind return eligibility

For a change-of-mind return, the product must generally be:

• unused, unworn, unwashed, and in resalable condition;
• complete with original packaging, labels, manuals, accessories, gifts, and included components;
• free from damage, odor, stains, alteration, or signs of use beyond what is reasonably necessary to inspect it; and
• accompanied by proof of purchase or the order number.

We may reduce a refund to reflect a loss in value caused by handling beyond what is reasonably necessary to inspect the product, where permitted by law.

3. Items that cannot be returned

Unless required by law or the item is defective, we cannot accept returns of:

• personalized, custom-made, or made-to-order goods;
• perishable goods;
• gift cards or downloadable/digital goods after delivery;
• personal-care, hygiene, or sealed goods after the protective seal has been opened when return would create a health or hygiene risk;
• hazardous materials, flammable liquids, or gases; or
• items identified as final sale before purchase.

If you are unsure whether an item is eligible, contact us before opening, using, or returning it.

4. How to request a return

1. Contact us through the Contact page within the return window.
2. Provide your full name, order number, item to be returned, reason for return, and photographs when relevant.
3. Wait for written return approval and the correct return address and instructions.
4. Pack the item securely and include all original components.
5. Use a trackable shipping method and retain the receipt and tracking number.

Return approval does not guarantee a refund; the returned item must be received and inspected.

5. Change-of-mind return shipping

For an eligible change-of-mind return, the customer is responsible for return shipping and any related customs or carrier charges. Original shipping charges are non-refundable unless required by law or the return results from our error. We do not charge a separate restocking fee, but lawful deductions may apply for diminished value or non-refundable direct costs where disclosed and permitted.

6. Damaged, defective, or incorrect items

Inspect the order promptly and contact us as soon as possible if an item is damaged in transit, defective, materially different from its description, or not what you ordered. Include the order number and clear photographs or video of the item, packaging, label, and issue.

After review, we may provide troubleshooting, replacement parts, replacement, repair, refund, or another remedy appropriate to the circumstances and applicable law. When we require the return of a verified damaged, defective, or incorrect item, we will cover reasonable authorized return costs or provide return instructions. Do not discard or return the item before we respond.

7. Exchanges

We do not guarantee direct exchanges. The quickest option may be to return the original item, if eligible, and place a new order after the return is approved. If we can arrange a replacement for a defective or incorrect item, we will confirm the process in writing.

8. Cancellations and order changes

Contact us immediately if you need to cancel or change an order. We will try to accommodate the request, but cannot guarantee cancellation once fulfillment begins or a label has been created. If the order has shipped, you may request an eligible return after delivery. If we successfully cancel before dispatch, the canceled amount will be refunded to the original payment method.

9. Return packaging and transit responsibility

Pack returns carefully so they are not damaged in transit. For customer-paid returns, we strongly recommend tracking and appropriate insurance. Until a return is delivered to the instructed return address, the customer is responsible for loss or transit damage, except where law provides otherwise or we supplied the return service.

10. Inspection and refund decision

After the return is delivered, we inspect it for identity, completeness, condition, and eligibility. We will notify you whether the refund is approved and of any lawful deduction. If a return is rejected, we will explain why and may offer to send the item back at the customer’s expense where permitted.

11. Refund method and timing

Approved refunds are issued to the original payment method unless another method is required by law. We normally initiate an approved refund promptly after inspection. Banks and payment providers may then take approximately 5–10 business days to post it. The time can vary and is outside our control. If more than 10 business days have passed after confirmation that we issued the refund, contact your bank first and then contact us.

12. Partial refunds

A partial refund may be appropriate when only part of an order is returned, a bundle is incomplete, an item has lost value because of excessive handling, or a non-refundable cost may lawfully be deducted. We will explain any deduction before or when confirming the refund.

13. Promotions, bundles, and gifts

When returning an item purchased as part of a bundle, multi-buy offer, or promotion, the refund may be recalculated based on the items kept. A free gift associated with a returned purchase must also be returned unused and complete, or its stated value may be deducted where permitted by law.

14. Chargebacks

Please contact us first so we can investigate and resolve the issue. Filing a chargeback does not expand return rights and may pause a refund while the payment provider reviews the dispute. Nothing here prevents you from exercising rights available through your payment provider or applicable law.

15. Mandatory consumer rights

This policy is in addition to mandatory rights that may apply where you live. If local law gives you a longer cancellation period or additional remedies for nonconforming goods, those rights prevail over any inconsistent part of this policy.

16. Contact

Submit return, cancellation, or refund requests through the Contact page on vimoraco.com or email support@vimoraco.com. Include your name, order number, the item involved, and the requested resolution.

Important: The company addresses shown elsewhere on this website are not return addresses. Do not send a product to any business or parcel-label address unless our customer-service team has provided that address in written return instructions.